Overview

A pin pad screens for customer's at 7-Eleven Stores, to enter their informations and get rewards for loyalty. The pandemic has resulted in increasing contactless buying and selling is preferred by customers. Providing a convenient process for customers to check out. The updated design brings a slight difference in the customer’s 7REWARD Number input process. This automatically solves the traditional problem customers go through while checking out.This checkout process involves a cloud base system integrated into an iPad attached at the back of the POS Cash Register monitor at the check-out.

Problems

- Bad input validation (reward number)
- Irresponsive “continue” button
- Customer’s purchase review not visible
- Customer’s Don’t know how to redeem points
- Poor Sign up process
Users has been slow on doing the transaction as well as the old system has high learning curve with bad both user interface and user experience.

Design Solutions

- Customer Number Input Validation
- Responsive “Continue” Button
- Easy and fast Sign up process
- Educate customers how (7-reward) points works
- Visible and clear purchase review
- Redeem points
- Ability to change or add items to purchase

Personas

I took compiled the research together and began breaking it down to better understand and define who. my users are what the users are wanting. To give this data a friendly face, I drafted 2 personas for primary, secondary users.